Zendesk CX Masterclass

Amrut Software & Zendesk team of experts at upcoming CX Masterclass

Join CX Masterclass Session!

28 February, 2018 | 10:00AM- 2:00PM

Amrut software and Zendesk help organizations understand their customers, improve communication, and offer support where and when it’s needed most. The products work closely together, sharing data, customer history, and communication channels, so your team can too.

As consumer expectations and technology continue to evolve, it’s more important than ever to focus on customer satisfaction and to provide timely and personalized support from any device or channel.

Join Amrut Software & BPO in alliance with Zendesk team of experts at our upcoming CX Masterclass Session and learn how to manage the needs of your customers and translate them into awesome customer experiences. You will also listen to case studies on how organizations like yours are adopting latest CX trends and winning the customer war.

Don’t miss this exclusive opportunity to discuss your CX challenges, and network with your industry peers.

This is an invite event along with High tea and Lunch, however, spaces are limited, so please register now to reserve your spot!

Master Class Experts

Sandie Overtveld
VP Sales APAC, Zendesk

Sandie is responsible for leading Zendesk’s Asia Pacific & Japan sales teams, focused on helping our customers transform their customer service to meaningful customer engagement with beautifully simple solutions. Serving 85,000+ clients and 300 million users, our beautifully simple approach enables you to listen, respond, & delight your customers & employees implementing in days and weeks

KT Prasad
Country Director, India Zendesk

KT is the Country Director for Zendesk, India. In this role, KT is responsible for Business growth and focused on helping customers transform their customer service to meaningful customer engagement with beautifully simple solutions. KT has over 20 years of management experience in software and services industry. He started in his role late September 2016.

Abhijeet Paudwal
Chief Customer Experience Officer, Amrut BPO

Focused on innovation in customer experience and heads marketing function along-with building great teams with ethical values. An IIM- L alumni and PG in Strategic Management, he works closely on the business strategy and alliances at global level for Amrut Software and BPO services.

Laxman Murugappan
Co-founder of Academy of Customer Experience Consultancy

Laxman is the co-founder of Academy of Customer Experience Consultancy wherein he focuses on empowering organizations to achieve successful customer outcomes & business growth. Laxman is passionate about Lego serious play, customer experience management, service design and design thinking.

Masterclass Agenda

TimeAgenda
10:00AM-10:30AMRegistrations and Networking
10:30AM-10:45AMLamp Lighting
10:45AM-11:00AMWelcome note- Abhijeet & Tommy
11:00AM-11:30AMSandie Overtveld- Future of Customer Experience – Vision 2020
11:30AM-11:50AMKT Prasad- Fireside chat with Zendesk Customer’s
11:50PM -01:00PMLaxman Murugappan- Lego Workshop
01:00PM -01:15PMThank You Note
01:15PM- 02:00PMNetworking Lunch

Don’t miss this exclusive opportunity to discuss your CX challenges, and network with your industry peers.

Register now!

Venue

Hotel Orchid

70-C, Nehru Road, Near Mumbai Domestic Airport,
Vile Parle (E), Mumbai, Maharashtra 400099

28 February, 2018 | 10:00AM- 2:00PM

For more information and details, connect to Anil Jaiswal @ +91 08286334731 or Email: connect@amrutsoftware.com