In  most organizations, email is still the preferred medium for communication. And when we are talking email, Microsoft Outlook is the go-to tool.

In a software development setting, it’s a common requirement to transfer information from emails to JIRA Software, JIRA Core, or JIRA Service Desk. Have you ever wondered “Is there is a faster way to create a new issue?” Or “How do I work with the JIRA Software notification emails?” These four best practices will answer those questions and show you how to get the most out of using JIRA Software and Outlook together. (Note: I’ll be talking mostly about JIRA Software, but these tips apply to JIRA Core and JIRA Service Desk as well.)

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