Client Best Choice Products
IndustryeCommerce Store
DepartmentsCustomer Service
Best Choice Products | eCommerce Store Use Case
Client’s Overview
Best Choice Products is the manufactures and distributers of various FMCG productspartner with the best manufacturers from around the globe who bring our products to you at a reasonable cost, but everything else is done internally
Primary Use Case
Provide Real Time order/customer information to the Customer executive
Business Challenges
The existing NetSuite Connector failed to provide all the necessary information in one place. Hence agents had to switch between different applications. Adding on, their inventory is housed in various locations creating a need to measure available stock in each location based on SKUs.
Business Impact
Eliminated the need for call centre executives to toggle back and forth between different systems while responding to calls. This saved time and improved agent productivity.