Client Best Choice Products

IndustryeCommerce Store

DepartmentsCustomer Service

Best Choice Products | eCommerce Store Use Case

Client’s Overview

Best Choice Products is the manufactures and distributers of various FMCG productspartner with the best manufacturers from around the globe who bring our products to you at a reasonable cost, but everything else is done internally

Primary Use Case

Provide Real Time order/customer information to the Customer executive

Business Challenges

The existing NetSuite Connector failed to provide all the necessary information in one place. Hence agents had to switch between different applications. Adding on, their inventory is housed in various locations creating a need to measure available stock in each location based on SKUs.

Business Impact

Eliminated the need for call centre executives to toggle back and forth between different systems while responding to calls. This saved time and improved agent productivity.

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