Our client is a bilingual school based out of Kuwait missioned with providing holistic and high quality education to children.
The client wanted to streamline communication between parents and teachers so that all the communication related to child’s growth and development happens timely and without any gaps.
Earlier, teachers interacted with the queries of the parents over the email. The client wanted to leverage technology to make their support seamless.
Amrut Software helped the client with a robust Zendesk implementation to consolidate and strengthen the school’s support function..
The omnichannel support integrated all the queries from email, chat and Whatsapp in one single place.
Based on load balancing mechanism, the queries were then distributed to the available teacher agent to be addressed.