Client Somaiya College, Mumbai

Industry Education, School Management

Strength39000+ Students & 3000+ Faculties

Use CaseSomaiya College, Mumbai

Somaiya College, Mumbai

Client’s Overview

Our client is a leading autonomous university based out of Mumbai. The Somaiya Vidyavihar Complex was founded in 1959 by late K.J. Somaiya with a vision to shape young minds through quality education. In just five decades the Somaiya University has grown into a large educational complex on a throbbing 65 acre campus. The university comprises 34 individual institutes dedicated to the streams of arts, sciences, management, engineering, medicine, humanities, philosophies and social sciences. including schools. There are 39000+ students and 3000+ faculties and staff studying and working here.

Business Challenges

Somaiya University consists of several colleges of different streams wherein students raise queries regarding admission,support requests on their website. To streamline the support function, the management wanted all the incoming student queries to be collected at a single place, which would then be distributed college wise/course wise.

Once the student/user logs into the university website and fills the required form regarding any courses, or raises an issue for any institute/admission related query on their website, the query should flow automatically into a centralised portal. From here the query would then be allocated to the concerned college or department who will then communicate with the student/user regarding the query raised.

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