Success Stories

Streamlining Support Function for a reputed college in Mumbai

Client Educational Institute, Mumbai

Industry Education, School Management

Strength 39000+ Students & 3000+ Faculties

Client’s Overview

A leading autonomous university founded in 1959, with a vision to provide quality education, has grown into a vibrant educational hub spread across a 65-acre campus. The university comprises 34 individual institutes dedicated to various streams, including arts, sciences, management, engineering, medicine, humanities, philosophies, and social sciences. With over 39000 students and 3000 faculties and staff, this college is committed to shaping young minds through excellence in education.

Business Challenges

The diverse range of colleges and departments within this University posed a challenge in managing student queries and support requests. Students often raised admission queries and sought support through the university's website. To streamline the support function and ensure efficient handling of these queries, the management aimed to centralize the collection and distribution of incoming student queries. The objective was to have a single platform where all queries would be gathered and then allocated to the respective colleges or departments based on the nature of the query and the course or institute involved.

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