Client TATA Chemicals, India
Industry FMCG Production Company
System(s) ReplacedHome grown ticketing system and loads of Excel Sheets
DepartmentsCustomer Service and Sales
Use Case Tata Chemicals | FMCG Manufacturer
Client’s Overview
Manufactures and distributers of various FMCG products
Primary Use Case
Their call center Executives who manage the customer (End User/Stockiest/Retailers) complaints/feedback.
Business Challenges
Having most of the sales agents on the fly, an integrated platform was needed to enable field agents to update tickets on the go and also provide complete ticket visibility to Call Centre executives.