Client TATA Chemicals, India

Industry FMCG Production Company

System(s) ReplacedHome grown ticketing system and loads of Excel Sheets

DepartmentsCustomer Service and Sales

Use Case Tata Chemicals | FMCG Manufacturer

Tata Chemicals, India

Client’s Overview

Manufactures and distributers of various FMCG products

Primary Use Case

Their call center Executives who manage the customer (End User/Stockiest/Retailers) complaints/feedback.

Business Challenges

Having most of the sales agents on the fly, an integrated platform was needed to enable field agents to update tickets on the go and also provide complete ticket visibility to Call Centre executives.

Download Case Study Please enter following information to download use case