Wall Street Exchange – Case Study

Case Study: Wall Street Exchange

Client’s overview

Member of Emirates Post Group, our client provides a wide range of foreign exchange and money transfer services in the Gulf Region. With this far-flung geography, maintaining a large team of employees up and running became a daunting challenge. Hence, with an aim of improving and standardising processes within its IT division, they turned to JIRA Software and Jira Service Desk to support all the company’s issues and request tracking processes.

Business Challenges

In the wake of growing employee size, organization looked for ways to consolidate support requests across various departments while streamlining workflow.

Solution

Our client standardized on Atlassian tools to unify processes and establish efficient communication. They centralized their system around two Atlassian tools: JIRA for software development and JSD for ticketing and
support management.

Business Impact

Benefits

With Jira Service Desk, our client is onboard with a unified mode of communication and processes leading to better transparency within technical, non-technical, internal and external teams. Whether for customer support or IT teams, the JIRA suite allows teams to improve their productivity and efficiency.

JIRA streamlines software development processes like tracking tasks, bugs and test management. This allows teams to track development for the entire release cycle, visualize work, limit work-in-progress, and maximize efficiency.

Confluence became the single hub to organise documents, create files for each project and link JIRA issues.

Off the track, linking Insight Asset Management to JIRA improved asset utilization by providing a clear and structured asset overview.

JIRA and JSD helps our client stay efficient and robust while they can focus on their core goal: Dominating the currency exchange industry.

Products used

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