Client Wall Street Exchange, UAE
Industry Finance, Banking
Strength39000+ Students & 3000+ Faculties
Use Case Wall Street Exchange, UAE
Client’s Overview
Gulf’s leading foreign exchange group leverages JIRA & JSD to refine collaboration & communication
Member of Emirates Post Group, our client provides a wide range of foreign exchange and money transfer services in the Gulf Region. With this far-flung geography, maintaining a large team of employees up and running became a daunting challenge. Hence, with an aim of improving and standardising processes within its IT division, they turned to JIRA Software and Jira Service Desk to support all the company’s issues and request tracking processes.
Business Challenges
In the wake of growing employee size, organization looked for ways to consolidate support requests across various departments while streamlining workflow.