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Start providing personalized Customer Service

Avatar for adminAdminDecember 11, 2022
Personalized customer service, and a personalized customer experience, means that a business 1) knows its customers and their needs, and ... Read More

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

Avatar for adminAdminJune 27, 2019
An active user community within a help center is a great way for users to connect with one another, share ... Read More

Don’t be afraid of change

Avatar for adminAdminJune 24, 2019
Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to ... Read More

How we created Zendesk’s Help Center theme customization

Avatar for adminAdminJune 21, 2019
The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now ... Read More

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Latest Posts

Start providing personalized Customer Service

December 11, 2022

Link Issues to Commits and Code Reviews in Space

July 13, 2021

Security in a remote world

May 17, 2021

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