Personalized customer service, and a personalized customer experience, means that a business 1) knows its customers and their needs, and 2) is willing and able to provide them as efficiently as possible. This is sometimes called personalization at scale: where ... Read More
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Jun2019
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Jun2019
Change management might be needed for all sorts of reasons, such as an implementation of a ... Read More
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Jun2019
The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now use a common theme codebase which renders itself differently using brand detection.... Read More