Start providing personalized Customer ServiceAdminDecember 11, 2022Personalized customer service, and a personalized customer experience, means that a business 1) knows its customers and their needs, and ... Read More
‘Many to many’—providing richer, scalable customer support in the Zendesk CommunityAdminJune 27, 2019An active user community within a help center is a great way for users to connect with one another, share ... Read More
Don’t be afraid of changeAdminJune 24, 2019Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to ... Read More
How we created Zendesk’s Help Center theme customizationAdminJune 21, 2019The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now ... Read More