Start providing personalized customer service
Personalized customer service, and a personalized customer experience, means that a business 1) knows its customers and their needs, and ... Read More
‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community within a help center is a great way for users to connect with one another, share ... Read More
Don’t be afraid of change
Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to ... Read More
How we created Zendesk’s Help Center theme customization
The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now ... Read More