The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now use a common theme codebase which renders itself differently using brand detection.

Our motivation for using one theme was multifaceted:

  • Our motivation for using one theme was multifaceted:
  • We wanted page features that could be reused across brands.
  • Our complex new client-side features required a developer-friendly architecture to break them into a set of intelligible parts.
  • A lot of content needed to be configurable and deployable independent of the theme.

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