Role: Lead Solution Engineer
Experience required: 5 to 9 years
Job Location: Open
No. of Positions: 1 No
Employment Type: Full-time
Qualification: B.Tech/BE, MCA, MCS, BSC (IT), BCS, BCA.
What are we looking for?
- As a Lead Solution Engineer you will utilize your strong technical, business, teaming competencies and customer skills to provide the highest level of business and technical consultation to development teams.
- Solutions Engineer is responsible for using their functional knowledge during discovery and suggest a solution using the Freshworks tool-stack
- Guide the dev team to implement the solution suggested and debug any issues which may occur during the same.
- Good understanding of Freshworks tool stack.
- Experience on any service desk tool like Zendesk / Atlassian would be an advantage.
- Understanding of functional processes involved in ITSM.
- Team management, working with teams from 4-10 size.
- Resolve and communicate technical issues of projects and explore alternate designs.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
Salary: As per company standards