Jira Service Management
ITSM software features that unlock high-velocity teams

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Everything teams need to deliver value fast

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.

Request Management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

Asset Management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.

Easily add smart forms to your customer service portals and requests

Build dynamic forms and checklists in Jira Service Management without code or custom fields.


Supercharge your service management with our robust API

Take advantage of Jira Service Management Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.

High-velocity service management

Build quality software with code review

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.


Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.


Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Atlassian Apps developed by Amrut Software

Supercharge Jira Service Management with apps

Atlassian App

Supercharge your JIRA Service Management with live chat for proactive customer support

Atlassian App

Automatically assign issues based on multiple criteria: JIRA issues & JSM incidents to users in your project team

"Amrut Software has been a valuable partner for our JIRA implementation. Through multiple plugins and applications, they assisted us with a robust and complicated workflow for the SDLC phases..."

Nirmala Shivakumar | Director, Quality Assurance, Syneos Health

Spin up Jira Service Management now

As one of first Atlassian’s Platinum partners, our team of experts give you hassle-free and simplified licensing process experience - from buying to management to renewal - and tailored to fit your business.

Atlassian Platinum Solution Partner (Enterprise) in India - Amrut Software
Amrut Software is a Atlassian Enterprise Platinum Solution Partner and authorized reseller of Atlassian products in India since 18+ years. Our 50+ Atlassian Experts delivers IT and Business Solutions best-in-class to our Atlassian Clients.