Supercharge your servicedesk with live chat for proactive customer support
Enable a chat widget on customer portal at the page footer. Customer can initiate a chat simply by clicking on the same.
Through agent view, agents can browse through all the customer chats, both active and past. This helps agents to reply to the customers in real time and resolve queries faster.
Agents can create issues from chat for further follow-up, if required. Complete chat transcript is copied in chat description for ease of access.
For support or any questions related to Chat for JIRA Service Management and purchasing options, get in touch!
Toll free: 022 48971025 | firstname.lastname@example.org