Jira Server Essentials Training Course

In this course, you’ll learn about the three Jira products: Jira Core, Jira Software and Jira Service Desk. You’ll get comfortable with Jira through hands-on experience performing the most common tasks, working through real-life scenarios on a preconfigured instance of Jira. You’ll learn who typically performs which tasks and why, by experiencing Jira through different user roles. You’ll also learn the basics of managing and tracking team issues and projects. You’ll return to your jobs feeling confident that you can get started with and use the right Jira product in your everyday work.

Objectives

After attending this course, attendees should be able to:

• Create a Jira issue and progress it through the workflow
• Create a Jira issue and progress it through the workflow
• Monitor the issue status as it flows through the workflow using search
• Describe how issues are organized in Jira
• Save a search to simplify status requests
• Modify existing issues, changing priority and assignees
• Update multiple issues in one operation to align with changing business requirements
• Create Pie Chart reports to communicate user utilization and issue complexity
• Communicate progress of project tasks using the Jira dashboard
• Submit service desk request using the Customer Portal
• Organize service desk requests using queues
• Move agile software development issues through the workflow using a Scrum board
• Communicate project process using agile specific reports

Audience

This course is designed for new Jira users: product managers, project administrators, Jira application administrators, developers, and system administrators. Jira experience or issue tracking application experience is not required. This class or equivalent experience is highly recommended as a precursor for all other Jira courses.

Prerequisites

None

Topics

• Introduction to Jira
• Jira Projects
• Tasks & Issues
• Working on Issues
• Jira Search
• Reports & Dashboards
• Jira Software & Jira Service Desk Specifics

Setup Requirements

Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.