In this course, you’ll learn about the three Jira products: Jira Core, Jira Software and Jira Service Desk. You’ll get comfortable with Jira through hands-on experience performing the most common tasks, working through real-life scenarios on a preconfigured instance of Jira. You’ll learn who typically performs which tasks and why, by experiencing Jira through different user roles. You’ll also learn the basics of managing and tracking team issues and projects. You’ll return to your jobs feeling confident that you can get started with and use the right Jira product in your everyday work.
Duration: 4.2 hours
Level: Introductory
Objectives
After attending this course, attendees should be able to:
Create a Jira issue and progress it through the workflow
Create a Jira issue and progress it through the workflow
Monitor the issue status as it flows through the workflow using search
Describe how issues are organized in Jira
Save a search to simplify status requests
Modify existing issues, changing priority and assignees
Update multiple issues in one operation to align with changing business requirements
Create Pie Chart reports to communicate user utilization and issue complexity
Communicate progress of project tasks using the Jira dashboard
Submit service desk request using the Customer Portal
Organize service desk requests using queues
Move agile software development issues through the workflow using a Scrum board
Communicate project process using agile specific reports
Audience
This course is designed for new Jira users: product managers, project administrators, Jira application administrators, developers, and system administrators. Jira experience or issue tracking application experience is not required. This class or equivalent experience is highly recommended as a precursor for all other Jira courses.
Prerequisites
None
Topics
Introduction to Jira
Jira Projects
Tasks & Issues
Working on Issues
Jira Search
Reports & Dashboards
Jira Software & Jira Service Desk Specifics
Setup Requirements
Students use an individual virtual lab machine for hands-on exercises. This requires access to a fast broadband Internet connection with a capable computer.
