How we created Zendesk’s Help Center theme customization

To start, let’s take a look at some of the Zendesk features we use to manage data for modular theme customizations at Zendesk.

How we created Zendesk’s Help Center theme customization

The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now use a common theme codebase which renders itself differently using brand detection.

Our motivation for using one theme was multifaceted:

  • Our motivation for using one theme was multifaceted:
  • We wanted page features that could be reused across brands.
  • Our complex new client-side features required a developer-friendly architecture to break them into a set of intelligible parts.
  • A lot of content needed to be configurable and deployable independent of the theme.

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