Chat for JIRA Service Management Atlassian App
Supercharge your service desk with live chat for proactive customer support
Chat Widget on Customer Portal
Enable a chat widget on customer portal at the page footer. Customer can initiate a chat simply by clicking on the same.
Agent View with chat dashboard
Through agent view, agents can browse through all the customer chats, both active and past. This helps agents to reply to the customers in real time and resolve queries faster.
Chat-based ticket creation
Agents can create issues from chat for further follow-up, if required. Complete chat transcript is copied in chat description for ease of access.
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