Delivering Flawless Customer Support Services for Your Customers
We work closely with your CX teams to understand the gaps and deliver robust customer support solutions.
Better Customer Experience for Teams
Give your customers swift and top-tier customer support services. With email, chat, social media, and inbound call center support at their fingertips, your customers will enjoy seamless assistance, ensuring their needs are met and exceeded at every interaction
Chat & Email Support
Social Media Support
Easy Ticketing
Inbound Call center
Our solutions and services help you to gain better “Customer Support”
Some customers are comfortable calling customer support, some prefer chat or email while others simply want to interact via social media. The way customer support has evolved, support teams must handle requests from several different communication channels.
We help to create a personalized experience using the right blend of technology, human intelligence and customer support tools like Zendesk, FreshDesk etc.
- Manage large volumes of tickets
- Customize and automate the ticketing system
- Create a complete dashboard to view, assign, and track task.
- Customize your workspace to focus on most important tasks.
- Access the system anytime, anywhere with the help of cloud services.
Our WhatsAppConnect Tool integration with GupShup.com helps to funnel all conversations into one single channel and helps CSRs to respond to queries effectively and quickly to different channels from one unified platform.
- Auto-Responders
- Canned Responses
- Bots & Live Chat Support
- Customize your workspace to focus on most important tasks.
- Automated Repetitive Task
- Automated Workflows
A well-crafted FAQ section can keep many visitors from bouncing off your site. Ensure your CSRs are updating this support channel frequently. Record customer queries, be as accurate and specific as possible and empower customers to resolve challenges on their own.
Customers at ASPL have appreciated the agile way of tracking customer issues via ticketing and monitoring the process on a regular basis. Evaluating your team’s volume by channel, tracking busiest hours, and following trending can help optimize results.
Benefits of a good customer support
Customer Satisfaction
Customer support can have a significant influence on satisfaction. Customers typically engage with support resources when they’re experiencing an issue. How a support team handles the request can mean the difference between a happy customer and a dissatisfied one.
Customer Engagement
As front-line employees, your support team will interact very closely with your customers. This interaction provides an opportunity to provide resources that are engaging and entice customers to return whenever they have problems or questions. Also, customer feedback can be immensely valuable for future improvement plans.
Customer Retention
All businesses would like to see their customers return for more business. A customer support team that can set clear expectations and then meet or exceed them puts their organization in an excellent position to do just that. Some of the key support features that customers look for include self-service options, knowledgeable staff, and rapid response times.
How brands win with Amrut Software
Collaborative team work and healthy family environment helps company and the employees to grow together for a a better tomorrow.
A large price comparison website from Europe lacked good product content with few prices for a significant number of its SKUs which led to low customer retention and conversions.
An E-tailer from the US which sells its own private label on their website and other ecommerce platforms was finding it difficult with product performance on their website with poor quality images.
One of India's biggest luxury product platforms was struggling to organize, manage and conduct quality checks on SKU's from their vendors to be listed on their website.
Powering Tools
Need more information, Schedule Demo
Allow us to get a better understanding of your projects/queries.