Personalized customer service, and a personalized customer experience, means that a business 1) knows its customers and their needs, and 2) is willing and able to provide them as efficiently as possible. This is sometimes called personalization at scale: where ... Read More
An active user community within a help center... Read More
Change management might be needed for all sorts of reasons, such as an implementation of a ... Read More
The Help Center theme for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated. They now use a common theme codebase which renders itself differently using brand detection.... Read More
Amrut Software expands its footprint! We are thrilled to announce our Pune office expansion into a new location. Grand opening by respected Uday Kulkarni Managing Director at Schindler India & Our Managing Director Abhay Bhalerao
Businesses tend to assume that a great CX (customer experience) revolves around the external customer. But India-based Amrut Software believes that the employees of an organisation are the biggest and most important customers who need attention, in order to delight the end or external customer.
Amrut Software has been operating in ... Read More
XI 5.5 is the most security focused update release yet, with a number of new features and upgrades speciically geared towards making XI more secure. ... Read More
When an organization grows and JIRA Software scales to include more teams, striking a balance between administrative control and team flexibility can be tough. On the one hand, teams want the ability to modify their processes quickly to fit their evolving needs and stay ahead of development trends. On the ... Read More
This release of Nagios XI features fixed newline issues with BPI host/service group syncing, fixed URL validation on PHP 5.2+ systems, fixed 6+ minor bugs, and patched various minor security vulnerabilities. Below is the full change list: 5.4.5
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