Client Kaseya
IndustrySoftware & IT
DepartmentsCustomer Service
Kaseya | Industry-Leading IT solutions company Use Case
Client’s Overview
Kaseya is one of the leading Comprehensive, Automated, Cost Effective Remote Monitoring and Endpoint Management, PSA / Service Desk, IT Security and Compliance Solutions tool that helped 40,000 plus organizations IT teams to effiecnetly manage, secure and backup there IT infra in one single platform.
Business Challenges
Kaseya was using Zendesk Enterprise (Support, Guide and Chat) in a multi-brand environment. Hence, Kaseya would love to integrate all the brands instead of a siloed approach for ease of use.
Business Impact
Migrated all the Archived (closed) tickets to a single brand by replacing multi brand for delighted customer experience.
See how we integrated all brands together.