Client EMPG & OLX
IndustrySoftware & IT
DepartmentsCustomer Service
EMPG & OLX | Migration and Implementation Use Case
Client’s Overview
The Emerging Markets Property Group (EMPG) owns and operates bespoke property verticals in emerging markets, primarily in the Middle East and South Asia.They disrupt traditional processes in emerging markets by introducing solutionsthat make property searching faster, easier, and simpler. Their competitive advantage comes from the tremendous value they add to the businesses that work with their portals, and the significant ease we provide to end users.
Business Challenges
Client want to implement different channels and workflow for end-users. Migration of two source (OLX PK and OLX Mena) instances into a third (EMPG) live instance which is a host for other two brands as well.
Business Impact
Merged two different instances into a third Zendesk instance and ensured migration of all the Archived (closed) tickets to different brands.
Learn more about how we successfully done migration and implementation