Client Myntra

Industry eCommerce / Online Market Place

DepartmentsIT-SD, Legal, Engineering, HR

Myntra.com | e-commerce Marketplace Use Case

Client’s Overview

Our client is one of the world’s largest producers of electronic devices.

Primary Use Case

Their call center Executives who manage the customer(end user/stockists/retailers) complaints/feedback.

Business Challenges

Provide a unified support solution that moves beyond a basic email inbox. Before implementing Zendesk, daily maintenance and support requests were sent to HR/IT through emails. The process quickly proved to be inefficient due to the inability to mark tickets pending or close them out.

Business Impact

Requests were no longer buried in email strings and were instead sent to a general support mailbox.

Expedited ticket closures

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