Client Myntra
Industry eCommerce / Online Market Place
DepartmentsIT-SD, Legal, Engineering, HR
Myntra.com | e-commerce Marketplace Use Case
Client’s Overview
Our client is one of the world’s largest producers of electronic devices.
Primary Use Case
Their call center Executives who manage the customer(end user/stockists/retailers) complaints/feedback.
Business Challenges
Provide a unified support solution that moves beyond a basic email inbox. Before implementing Zendesk, daily maintenance and support requests were sent to HR/IT through emails. The process quickly proved to be inefficient due to the inability to mark tickets pending or close them out.
Business Impact
Requests were no longer buried in email strings and were instead sent to a general support mailbox.
Expedited ticket closures