Client Telecom Giant

Industry Telecom


Use CaseTelecom Giant’s Journey from ServiceNow to Jira Service Management (JSM)

Dasman Bilingual School Kuwait

Customer Challenges and Transition Necessities

The presentation began by highlighting the challenges the telecom giant encountered while using ServiceNow (SNOW). Flexibility, visibility to all stakeholders, and concerns about cost versus value were the primary obstacles faced. The company aspired for greater agility, cost-effectiveness, and a tool that would better align with its objectives.

Jira Service Management: The Solution

Vishwajeetᅠthen compared Jira Service Management (JSM) with ServiceNow, presenting the audience with a comprehensive breakdown. JSM's short implementation timeline, seamless integration with development tools like Jira Software and Bitbucket, transparent pricing, and all-inclusive management capabilities placed it in a favorable position against SNOW.

Earlier, teachers interacted with the queries of the parents over the email. The client wanted to leverage technology to make their support seamless.

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