Role: Atlassian SME (Subject Matter Expert)
Experience required: 2–4 Years
Positions: 4 Nos.
Job Location: Pune, Mumbai, onsite / Hybrid

Overview:
We are looking for a skilled Atlassian SME(Subject Matter Expert) with hands-on experience in configuring and supporting tools like Jira, Jira Service Management, BitBucket and Confluence. The ideal candidate should have strong experience in administration, automation, and basic development/scripting to enhance Atlassian platform capabilities.

Key Responsibilities

• Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence
• Design and manage:
  • Workflows
  • Screens
  • Permission schemes
  • Notification schemes
• Configure and maintain JSM features:
  • Request types
  • SLAs
  • Customer portals
  • Knowledge base integration
• Develop and manage automation rules
• Work on scripting/customization using tools like ScriptRunner or REST APIs
• Integrate Jira with third-party applications
• Troubleshoot issues and provide L2/L3 support
• Participate in migration activities (Server/Data Center to Cloud)
• Document solutions and processes in Confluence

Required Skills

• 2–4 years of hands-on experience with Jira and Jira Service Management
• Strong understanding of:
  • Workflows
  • Issue types
  • Custom fields
  • Permissions
• Experience with Jira Automation
• Basic scripting/development knowledge:
  • Groovy (ScriptRunner) OR
  • JavaScript / REST APIs
• Good knowledge of JQL
• Understanding of ITSM processes (Incident, Problem, Change)

Good to Have Skills

• Experience with apps/tools:
  • ScriptRunner
  • Automation for Jira
  • Assets (Insight)
  • Time to SLA
• Experience in Atlassian Cloud environments
• Exposure to Agile/Scrum methodologies
• Knowledge of email configurations and user onboarding

Preferred Qualifications

• Atlassian certifications (ACP-100, ACP-420, etc.)
• Experience in migration (Data Center to Cloud)
• Experience in integrating Atlassian tools with external systems

Soft Skills

• Strong communication and stakeholder management
• Analytical and problem-solving skills
• Ability to work independently and in a team

Behavioural Skills

• Resolve and communicate technical issues of projects and explore alternate solutions to the team and customers.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Is able to understand the customer and internal company communication with ease.