Job Category: Sales
Job Type: Full Time
Job Location: Mumbai Pune

Role: Technical Pre-Sales/ Solution Consultant
Experience required: 2-4 years
Job Location: Pune/Mumbai

Overview:
We are looking for a Technical Presales / Solution Consultant with 2–4 years of experience to support customer discovery, solutioning, demos, proposal creation, and technical presales activities across Atlassian, DevOps, ITSM, and Project Management solutions. This is a technical and customer-facing role, requiring the ability to understand customer requirements, map them to suitable tools and solutions, conduct demonstrations, respond to RFPs/RFIs, and work closely with sales and delivery teams.

Key Responsibilities

Customer Discovery & Requirement Understanding

  • Participate in customer calls, discovery workshops, and requirement-gathering sessions.
  • Understand customer business processes, technical landscape, pain points, and expected outcomes.
  • Capture requirements related to ITSM, Agile project management, DevOps, integrations, reporting, workflows, and governance.
  • Identify feasibility, gaps, risks, and assumptions during early-stage discussions

Technical Solutioning

  • Assist in designing solution approaches based on customer requirements.
  • Map requirements to tools such as Jira, Jira Service Management, Confluence, Bitbucket, GitLab, Jenkins, GitHub, and other DevOps/ITSM tools.
  • Support solution architecture for ITSM, Agile delivery, DevOps, project tracking, automation, reporting, and integrations.
  • Work with senior consultants/architects to define implementation scope, approach, assumptions, and dependencies.

Demos & Presentations

  • Prepare and deliver product demonstrations based on customer use cases.
  • Create demo flows for Jira, JSM, Confluence, DevOps workflows, dashboards, automation, and integrations.
  • Customize demos to show business value and practical implementation scenarios.

RFP/RFI & Proposal Support

  • Support responses to RFPs, RFIs, questionnaires, and technical evaluation documents.
  • Prepare proposal content including scope, approach, assumptions, timelines, deliverables, and prerequisites.
  • Work with sales and delivery teams to create effort estimates and solution documents.
  • Support creation of presentations, solution notes, and client-facing documentation.

Coordination with Sales & Delivery

  • Work closely with the sales team during qualification, discovery, demos, and proposal stages.
  • Coordinate with delivery teams to validate feasibility, effort, risks, and implementation approach.
  • Ensure smooth handover from presales to delivery after deal closure.
  • Support internal knowledge sharing and reusable solution assets.

Required Skills & Experience

  • 2–4 years of experience in technical presales, solution consulting, business analysis, technical consulting, or implementation support.
  • Good understanding of ITSM, Agile project management, DevOps, and enterprise collaboration tools.
  • Exposure to tools such as Jira, Jira Service Management, Confluence, Bitbucket, GitLab, GitHub, Jenkins, or similar platforms.
  • Ability to understand workflows, integrations, reports, dashboards, automation, and process requirements.
  • Experience in preparing proposals, solution documents, presentations, and RFP/RFI responses.
  • Strong communication skills and ability to interact with customers confidently.
  • Ability to work with sales, technical, and delivery teams.
  • Basic understanding of implementation lifecycle, project scope, timelines, assumptions, and risks.

Good to Have

  • Experience with Atlassian tools such as Jira, JSM, Confluence, Bitbucket.
  • Knowledge of ITIL / ITSM processes such as Incident, Service Request, Change, Problem, SLA, and CMDB.
  • Understanding of DevOps toolchains, CI/CD, source code management, and integrations.
  • Exposure to project management, Agile/Scrum, dashboards, reporting, and governance.
  • Experience in customer-facing demos or technical presentations.
  • Certifications in Atlassian, ITIL, Agile, DevOps, or cloud technologies will be an added advantage.

Desired Candidate Profile

  • Technically curious and comfortable learning new tools.
  • Strong problem-solving and analytical skills.
  • Good documentation and presentation skills.
  • Comfortable in customer-facing discussions.
  • Able to translate customer requirements into practical solution approaches.
  • Collaborative mindset with the ability to work across sales, presales, and delivery teams.

Role Outcome:
The candidate will help the organization convert customer requirements into practical, feasible, and well-positioned solutions by supporting discovery, demos, technical solutioning, proposal creation, and delivery handover.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx, .rtf