Discover how Jira Service Management works seamlessly with your existing Jira and collaboration ecosystem
- Date: Wed, 10th June, 2026
- Time: 3:30pm | 30 minutes
- Mode: Online Webinar
About the Webinar
Join Amrut Software for an exclusive Atlassian webinar designed to help organizations understand the new Atlassian Service Collection and how it enhances ITSM, enterprise service management, customer support, asset management, automation, and team collaboration.
With Jira Service Management now part of Atlassian Service Collection, organizations can bring service, operations, development, business, and support teams together on one connected platform - while continuing to leverage their existing Jira, Confluence, and collaboration setup.
This virtual event is organised by Amrut Software Pvt. Ltd.
Webinar Agenda
-
Event type:
Webinar -
Time Duration:
30 Mins -
Focus on:
Atlassian Service Collection
Webinar Speakers
Gaurav Gupta
Solution Engineer (ITSM)
Atlassian
Rohit Nagar
Pre-Sales Solutions Engineer
Amrut Software
Introduction to Atlassian Service Collection
A business-friendly overview of Service Collection and how it brings service management capabilities together for internal and external support use cases.
Jira Service Management as the Foundation
How JSM enables request management, incident management, change management, problem management, service portals, SLAs, approvals, and agent workflows.
Collaboration with Existing Jira Setup
How JSM can connect with Jira Software projects for bug escalation, DevOps collaboration, change impact tracking, release visibility, and operational transparency.
Collaboration with Confluence and Knowledge Base
How Confluence can be used for help articles, SOPs, troubleshooting guides, change documentation, known errors, and internal knowledge sharing.
Reporting, Governance, and Automation
How dashboards, queues, SLAs, automation rules, and reports can help leadership and operations teams track performance and service quality.
Assets and Service Context
How assets, services, applications, users, devices, and business systems can be connected to tickets to improve impact analysis and faster resolution.
Practical Use Cases and Best Practices
Real-world examples of how organizations can modernize ITSM, enterprise service management, and cross-team collaboration using Atlassian tools.
Why You Can’t Miss This
Understand Atlassian Service Collection
Get a clear overview of what Service Collection means for Jira Service Management customers and how it brings together service management, customer service, assets, and AI-led experiences.
Connect Service Teams with Jira Teams
Learn how IT, DevOps, product, business, and support teams can collaborate through shared Jira work items, linked incidents, changes, problems, and development tasks.
changes, problems, and development tasks. Strengthen
See how Confluence can act as a knowledge base for self-service, ticket deflection, SOPs, change documentation, and internal collaboration.
Improve Service Visibility and Governance
Understand how Jira Service Management can help standardize request management, incident handling, approvals, SLAs, queues, reports, and dashboards.
Explore AI and Automation Possibilities
Discover how automation and AI-powered capabilities can help reduce manual effort, improve agent productivity, and deliver faster service experiences.
Ready to Reimagine Service Management?
Join us on 10th June, 2026 to explore how Atlassian Service Collection and Jira Service Management can work with your existing Jira and collaboration setup to deliver connected, intelligent, and scalable service experiences.
About Amrut Software
Amrut Software is an Atlassian Enterprise Platinum and Cloud-ready Partner, helping organizations across IT, ITES, BFSI, manufacturing, healthcare, media, telecom, and other industries implement, optimize, and scale their Atlassian ecosystem.
With deep expertise in Jira, Jira Service Management, Confluence, Atlassian Cloud migrations, ITSM, DevOps, integrations, and enterprise service management, Amrut Software helps teams unlock better collaboration, governance, and business outcomes through modern software solutions.