Success Stories

Zendesk Implementation for a Bilingual School in Kuwait

Client Bilingual School, Kuwait

Industry Education

Client’s Overview

Amrut Software partnered with a leading bilingual school in Kuwait, renowned for providing holistic and high-quality education. With a large student population, the school aimed to streamline communication between parents and teachers, ensuring timely and seamless support for students' growth and development. They sought to leverage technology to enhance their support system and create a more efficient communication process.

Business Challenges

Previously, teachers relied on email for interacting with parents, leading to scattered and inefficient communication. The client desired a centralized solution that would consolidate all support inquiries and enable teachers to provide prompt and effective responses to parental queries.

The client experienced significant growth in Jira usage, which stretched the capabilities of their older Jira version, resulting in compatibility limitations. Additionally, hosting Jira, Confluence, and databases on the same server led to performance issues, such as frequent bugs, errors, and slower production. It became crucial to overcome these challenges to maintain operational efficiency.

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