Success Stories

Streamlined operations, enhanced project visibility using JIRA combined with custom plugins and automation

Industry Tele Communication

Client’s Overview

A leading telecommunications company, sought to optimize its project management and case-handling processes. They faced difficulties in efficiently managing project progress, lacked proper reporting capabilities, and experienced transparency issues within their project teams and across departments.

Business Challenges

The client faced several challenges in their project management and case-handling processes:

Data Migration from Version One to JIRA: Migrating existing customer cases from Version One to JIRA presented complexities in transferring and organizing data seamlessly.
End-to-End Project Management with Visibility: The absence of a centralized project management system made it challenging to manage projects comprehensively and coordinate among team members and stakeholders.
Manual Time Tracking and Approvals: The manual approach to time tracking and timesheet approvals resulted in inefficiencies and potential errors, leading to delays and administrative overhead.
Absence of Risk Management Tracking: The existing system lacked a dedicated risk management feature, which increased the vulnerability of projects to unforeseen challenges.